Returns & Refunds
You have 7 days from delivery to return a piece for a full refund. No restocking fee, no questions about why you changed your mind.
The policy, in plain words
7 days from delivery
The clock starts the day the courier marks your package delivered — not the day you ordered. Tell us within those 7 days and the return is approved.
Unworn, in its original packaging
The piece comes back the way it left us, with the box, the papers and any tags still attached. A piece that has been worn, altered or damaged cannot be returned.
Refunded to your card
Not store credit. The money goes back to the card you paid with, once the piece has arrived and been checked.
Return shipping is yours
We cover insured delivery to you. Sending it back is at your cost — and we will tell you exactly how to pack and insure it properly.
How to return a piece
Tell us within 7 days
Message us on WhatsApp at (786) 907-8883 or email arkadius@bizakaid.com. Include your order details and a photo of the piece as it is now.
We send you the instructions
You will get the return address and exactly how to pack it — insured, signature required, declared for its full value. Jewelry sent loose in an envelope is not covered by any carrier.
We check it and refund you
A gemologist confirms the piece is the one that left us and is unworn. Your refund is issued to the original card.
What cannot be returned
Made to order
Anything built for you specifically — a custom setting, a piece made to your drawing — is final sale. It was made for one person, and that person is you.
Altered at your request
If we resized a ring, engraved it, or changed it in any way you asked for, it cannot come back. The change cannot be undone without a trace.
Worn or damaged pieces
Scratches, sizing marks, a missing stone, a piece that has clearly been worn out of the house — those are yours now.
After the 7th day
Once the window closes, the sale is final. If you are unsure about a piece, ask us for more photos or a video before you buy — we would rather answer ten questions than take one piece back.
Questions people ask
Do I get my money back, or store credit?
Your money, back on the card you paid with. Some dealers only give store credit — we do not do that.
What if it arrives damaged?
That is not a return — that is our problem. Send us photos before you unpack anything further, and we will handle it with the carrier and make it right.
What if it does not fit?
Send it back within the 7 days and we will refund you. If you would rather have it resized than returned, ask us first — but once a piece has been sized for you, the return window closes on it.
How long until the refund shows up?
We issue it as soon as the piece has been checked. How fast it lands depends on your bank, usually a few business days.